This policy explains when a return or refund is available, how to request one, and what happens after you do. Please contact customer support before sending anything back, so that your request can be reviewed and the correct return instructions provided.
Last updated 4 September 2026.
At a glance
Contact customer support within 30 days of delivery to request a return or another resolution for an eligible product.
If an item arrives damaged or defective, or is not the product you ordered, contact us within 7 days of delivery.
Every request is reviewed against this policy and applicable law. Approval is not automatic.
Please wait for instructions before sending anything back. Return instructions and a return address are provided only after a request has been reviewed and approved.
01
Returns are available for eligible products when there is a valid issue with the order, such as receiving an incorrect, damaged or defective item. Contact customer support within 30 days of delivery to request a return or another resolution.
Products must generally be:
Certain products may have specific return restrictions. Where a restriction applies, it is stated on the relevant product page.
A return request does not automatically guarantee a refund. Each request is reviewed according to this policy and applicable law.
02
If an item arrives damaged or defective, contact customer support within 7 days of delivery.
You may be asked to provide:
After reviewing the information, we may provide an appropriate resolution, such as a replacement or a refund. If a physical return is required, you will receive specific return instructions.
Where the issue is determined to be our responsibility, you will not be responsible for reasonable return shipping costs when a physical return is required.
Please do not return a damaged or defective item before receiving instructions from customer support.
03
If you receive a different product, color, size or variant from the one you ordered because of a fulfillment error, contact customer support within 7 days of delivery.
After reviewing the issue, we may provide an appropriate resolution, such as sending the correct item or issuing a refund. If a return is required, customer support will provide the appropriate return instructions.
This covers fulfillment errors only. It is not a way to change a color, size or variant you selected.
04
Once an approved return has been received and reviewed, an eligible refund is issued to the original payment method.
Refund processing times vary depending on your bank, card issuer or payment provider.
If a refund is approved without requiring the product to be returned, it is processed according to the resolution provided by customer support.
05
If an order appears to be delayed or lost, contact customer support.
If tracking shows an order as delivered and you cannot locate it, you may be asked to check:
We may work with the shipping carrier to investigate. If a shipment is confirmed to be lost, an appropriate resolution may be provided depending on the circumstances and applicable law.
06
Some products are not eligible for return because of their nature or because of applicable restrictions. These may include products that are:
Where a restriction applies to a specific product, it is stated on that product page.
Nothing in this policy limits any rights that cannot legally be waived under applicable law.
07
To request a return or report an issue with an order, contact customer support and include:
Our support team reviews the request and determines the appropriate resolution. If a physical return is required, we will provide the return instructions and the return address after the request has been approved.
Do not send an item to any return address before receiving instructions from customer support, including the address printed on the original package.
08
To qualify for a return, the product must satisfy the applicable requirements described in this policy.
If a returned product does not meet the applicable return conditions, it may not qualify for a refund, subject to applicable law.
We are not responsible for merchandise sent to an unauthorized or incorrect return address.
Send your order number and a short description of the issue. We will review it against this policy and tell you what happens next.
Contact support